Support

Phone

647-251-3819

Client Support Portal

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Support Hours: Monday – Friday, 0800 – 1800 ET
Observed Holidays and Early Closures: New Year’s Day, Good Friday, Christmas Day (or observed)

Support Packages

Standard

Base support offering included with your license agreement

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Enterprise

Bring your business to the next level with enhanced support offerings and capabilities

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Extended Enterprise

Critical support for organizations that require white-glove service

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SUPPORT PROVIDED


SUPPORT PROVIDED

Standard Enterprise Extended Enterprise
Tier1 Support Portal for Production Support and Upgrade Support – Details Up to 2 Up to 4 Up to 6
Standard Support Hours (Monday-Friday, 0800-1800 ET) – Details
Extended Hours Operational Support – Details
Multi-channel Production Support (portal, email, telephone) – Details
Developer Support – Details
Dedicated Success Team – Details
Production Support Review – Details
Client Review – Details
Admin Assist – Details
Developer and Special Project Support – Details
Extended Hours Critical Support – Details

Additional support services available for administration, data services and more.