Support

Phone

647-251-3819

Client Support Portal

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Support Hours: Monday – Friday, 0800 – 1800 ET
Observed Holidays and Early Closures: New Year’s Day, Good Friday, Christmas Day (or observed)

Support Packages

Standard

Base support offering included with your license agreement

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Enterprise

Bring your business to the next level with enhanced support offerings and capabilities

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Extended Enterprise

Critical support for organizations that require white-glove service

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SUPPORT PROVIDED


SUPPORT PROVIDED

Standard Enterprise Extended Enterprise
Tier1 Support Portal for Production Support and Upgrade Support Up to 2 Up to 4 Up to 6
Standard Support Hours (Monday-Friday, 0800-1800 ET)
Extended Hours Operational Support
Multi-channel Production Support (portal, email, telephone)
Developer Support
Dedicated Success Team
Production Support Review
Client Review
Admin Assist
Developer and Special Project Support
Extended Hours Critical Support

Additional support services available for administration, data services and more.