Support
Support Hours: Monday – Friday, 0800 – 1800 ET
Observed Holidays and Early Closures: New Year’s Day, Good Friday, Christmas Day (or observed)
Support Packages
Enterprise
Bring your business to the next level with enhanced support offerings and capabilities
SUPPORT PROVIDED
SUPPORT PROVIDED |
Standard | Enterprise | Extended Enterprise | |
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Tier1 Support Portal for Production Support and Upgrade Support – Details | ||||
Standard Support Hours (Monday-Friday, 0800-1800 ET) – Details | ||||
Extended Hours Operational Support – Details |
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Multi-channel Production Support (portal, email, telephone) – Details |
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Developer Support – Details |
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Dedicated Success Team – Details |
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Production Support Review – Details |
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Client Review – Details | ||||
Admin Assist – Details |
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Developer and Special Project Support – Details |
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Extended Hours Critical Support – Details |