Support
Support Hours: Monday – Friday, 0800 – 1800 ET
Observed Holidays and Early Closures: New Year’s Day, Good Friday, Christmas Day (or observed)
Support Packages
Enterprise
Bring your business to the next level with enhanced support offerings and capabilities
SUPPORT PROVIDED
SUPPORT PROVIDED |
Standard | Enterprise | Extended Enterprise | |
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Tier1 Support Portal for Production Support and Upgrade Support  |
 Up to 2 |
Up to 4 |
Up to 6 |
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| Standard Support Hours (Monday-Friday, 0800-1800 ET) |
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| Extended Hours Operational Support
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| Multi-channel Production Support (portal, email, telephone)
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| Developer Support
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| Dedicated Success Team
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| Production Support Review
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| Client Review |
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| Admin Assist
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| Developer and Special Project Support
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| Extended Hours Critical Support |
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