Our culture centers on collaboration and intellectual curiosity.
Tier1’s dynamic team brings together expertise spanning capital markets, product management, technology and other corporate disciplines to craft technology solutions that optimize client relationships and workflows and translate them into greater engagement and efficiency.
In all that we do, we put our clients’ needs first, working closely to proactively address their pain points and help them clear the path toward opportunity, efficiency and profitability.
Tier1 Financial Solutions has recently rebranded from Tier1CRM. The company is privately held by growth equity firm WaveCrest Growth Partners, Salesforce Ventures and MassMutual Ventures.
Tier1 Leadership Team
Mark NottenCEO AND CO-FOUNDER
Mark co-founded Tier1 in 2008 together with Phil Dias, a partnership spanning over 30 years. Mark began his career at Systemware Innovation Corporation (SWI.com), creating mission critical software for the telecom and nuclear sectors. This led Mark’s first CEO role, as founder of Halcyon Monitoring Solutions which created flagship software products for Sun Microsystems and Cisco.
Mark’s vision for Tier1 was to create world leading enterprise cloud-computing software to power the institutional sell-side and buy-side. Under his leadership, Tier1’s products are currently being used by tens of thousands of users across a prestigious client base in sales and trading, corporate and investment banking, and investment management.
Phil DiasChief Operating Officer
Phil directs all business operations at Tier1 Financial Solutions. His areas of responsibility include working in partnership with the management team to support the company’s strategic objectives, managing financial and business planning activities and human resource and legal functions. Phil is also responsible for Partner Relationships including Tier1’s deep relationship with Salesforce.com. Phil has many years of experience in Salesforce.com implementations and brings that knowledge to all areas of his responsibilities.
Phil is the former CEO of SWI Systemware, and has more than 20 years in the nuclear and financial sectors with deep management, sales and operations experience. He currently serves on the advisory board of the SWI Group of companies.
Mark MillarChief Financial Officer
Mark is the Chief Financial Officer at Tier1 Financial Solutions. Responsible for the Finance team, he focuses on driving forward-looking business strategies and long range financial plans that sustain Tier1’s growth. He has more than 30 years of experience in the international technology industry, mostly as CFO or VP Finance. Prior to joining Tier1, Mark was CFO at Abacus Data Systems Canada, CFO at NorthPlains Ltd, CFO at Syncapse Corp, CFO at Platform Computing and VP Finance at Solcorp. During this time, Mark was responsible for all aspects of Finance, including numerous acquisitions, capital raises as well as several successful exits. Millar started his career at Deloitte’s, where he obtained his CPA,CA designation. He graduated from Queen’s University.
Theresa ElamparoChief Marketing Officer
Theresa leads Tier1’s global marketing efforts, a role to which she brings more than 20 years of marketing and communications expertise, and more than 15 years of financial services-specific industry marketing experience to her role at Tier1. She has held senior marketing management positions for multiple capital markets and electronic trading platform providers, most recently at Ipreo, where she led the firm’s global capital markets marketing strategy. Prior to Ipreo, she served in senior marketing roles at Investment Technology Group and Tradeweb Markets. Theresa earned a B.Sc. in Business Management at Kean University.
Manish PatelChief Product Officer
Manish leads Product Development at Tier1. He has more than 20 years of experience in the Capital Markets sector both on the client and software provider side. Most recently he headed up the Product Development organization at Ipreo for their CRM, Event Management and Equity Bookbuild solutions where he focused on stabilization, growth and vision for multiple product lines. Prior, he spent 15 years at ING Bank, London within the Equity Markets division, Manish focused on streamlining business systems and processes particularly within the CRM and Research areas.
He holds a Bachelor of Arts degree in Business from University of Westminster (London) and is Scaled Agile Framework® (SAFe®) certified.
Dr. Jeff HeiszChief Technology Officer
Jeff is primarily responsible for providing the technical leadership for Tier1 and ensuring the alignment between the company’s technological and business strategic goals. As head of product realization, he drives the product development and quality assurance teams towards making the Tier1 Application Suite product suite the leader in capital markets software. For this, he draws upon a breadth of experience that comes from a hands-on approach working with major industry giants including Bell Canada, Ontario Power Generation, Citibank, Sun Microsystems, IBM and Cisco Systems. In 1997, Jeff joined Halcyon where he served various roles, culminating as the VP, Head of Engineering and Research. In 2005 Jeff co-founded and was Head of Engineering and Research for xkoto Inc., a venture-funded database startup that was acquired by Teradata in 2010. Jeff rejoined the fold as the CTO of Tier1 in 2014.
Jeff holds a B.Sc. in Physics from the University of Waterloo, a M.Sc. and a Ph.D. in Physics from Queen’s University.
Doug ChristensenExecutive VP, Strategy
Doug spearheads the strategic expansion into new markets and opportunities. He brings more than 20 years of global capital markets experience to Tier1, having previously served in capital markets operations leadership roles at some of the world’s largest and most prestigious financial institutions.
Notably among these was Barclays, where he ran the firm’s European Equities client strategy group, European Corporate Access sales team and was the Global COO for Equity Research. With a strong base of hands-on experience in the capital markets industry, Doug possesses deep expertise in sell-side and buy-side capital markets operational requirements and understanding of the recently implemented MiFID II regulatory environment. He is integral to delivering the Tier1 promise of increasing buy-side to sell-side connectivity.
Paul ChesekExecutive VP, Sales
Paul leads the Sales and Business Development team at Tier1. He joins with three decades of sales leadership experience and more than 15 years of Salesforce expertise, lifting companies into rapid growth and establishing strong relationships in the finance and business industry.
Paul was most recently at Bluewolf, an IBM company, where he helped drive the Salesforce practice with his focus on delivering profitable and long-term relationships. Prior to that, he was the Global Vice President of Sales at All Covered, where he helped lead a team that doubled the company’s revenue. Paul holds an undergraduate degree in Economics from the University of Illinois at Urbana-Champaign and an MBA from Fordham University.
David CottenSenior VP, Client Services
David leads the Client Services team to make sure our clients are getting the most value possible out of our products and ensuring they are receiving the highest quality of support they need. His teams are tasked with delivering best-in-class products that align with clients’ goals and sophisticated requirements. As a certified Salesforce Technical Architect, David is well-versed in all SFDC services and products.
Prior to Tier1, David spent 10 years at Bluewolf, an IBM company, where he helped build the Company’s managed services practices in the Midwest and Southeast regions of the United States, growing the regions over 500%. He holds a Bachelor’s degree from Binghamton University.
Tier1 synthesizes capital markets expertise, technical excellence and a commitment to client success internally and across its ecosystem of innovation partners. We value our place in the community and actively engage in industry forums, striving to share our knowledge and insights broadly.