A Tier1 veteran, the new Chief Revenue Officer, Daniel Duran, will lead a myriad of initiatives spanning business development, cross-selling, consulting practice and partnerships. Drawing lessons from his mountain climbing experiences, he approaches business with a thoughtful, strategic mindset to achieve long-term success.
Q: Welcome back, what is your new role at Tier1?
Thank you, it’s exciting to be back - it feels like coming home, having spent nine years previously at Tier1. I’ve stepped into the role of Chief Revenue Officer at Tier1, and my responsibilities are diverse. I’m overseeing Business & Corporate Development, leading our cross-sell opportunities between Tier1 and SS&C’s broader platform portfolio, and managing our Enterprise business.
Additionally, we’re launching a new Consulting Practice to streamline Salesforce deployments within Capital Markets firms, which has been a cornerstone of our expertise. On top of that, I’m guiding our sales expansion with new offices opening soon, so it's an exciting and dynamic time for us.
Q: Sounds like you’re going to be busy. Can I ask if you’re seeing any trends in the market and how you’re thinking about them?
Definitely. From an Enterprise technology standpoint, one of the key trends is the growing number of large banks opting to implement platforms like Salesforce natively. Recognizing this shift, we’ve created a dedicated consulting arm to support them. It’s almost a return to Tier1’s roots as a consulting firm for Capital Markets. We've long been Salesforce’s go-to partner for Capital Markets CRM, and now, as an official Salesforce Consulting Partner, we're helping firms navigate the complexities of deploying Salesforce natively. With our deep knowledge in research sales, trading, Corporate and Investment Banking, and Salesforce itself, this is a natural evolution of our services that we’ve honed over the last two decades.
Another trend is the importance of data and analytics. Analytics has become the new currency in the Capital Markets space. In almost every client conversation, there’s a focus on understanding the business through data—whether its consumption reporting or advanced dashboards. In response, we’ve accelerated our product development pipeline to meet this need, and we’re preparing for a major product release soon.
Finally, partnerships are playing an increasingly crucial role. Banks are seeking seamless integration between their various systems and third- party vendors. We constantly receive feedback from Bank executives suggesting more partnerships and integrations to ensure streamlined workflows. Our job is to evaluate the viability of these requests and, where possible, deliver a seamless experience for our clients.
Q: I understand you’re into mountain climbing. Have those experiences influenced how you deal with situations in your business life?
Absolutely. Although I don’t trek anymore, the lessons I learned on the mountains have stayed with me. I’ll never forget climbing Kilimanjaro many years ago, and my guide, Mr. John, always saying “Polepole,” which means “slowly” in Swahili . He reminded me that climbing isn’t a sprint it’s a marathon…” He said young climbers tend to run into more issues. Older climbers pace themselves, take a disciplined approach, and are ultimately more successful.
That mindset has translated into how I approach business. I’ve learned to slow down, look at the bigger picture, and assess whether a situation is a sprint vs marathon. It’s about being thoughtful, deliberate, and strategic, which has been invaluable in managing both short-term pressures and long-term goals.
To get in touch with Dan, email daniel.duran@sscinc.com.