NEWS

Tier1 Names Manish Patel as COO for CRM Business

Feb 11, 2021

Tier1 Financial Solutions, a leading provider of client relationship management (“CRM”), compliance and fraud prevention solutions, has announced Manish Patel as the new Chief Operating Officer of its CRM business, responsible for revenue generation, product management, client engagement and technology operations.

Before assuming the role of COO, Manish held the position of Chief Product Officer with Tier1 for two years. In this previous role, Manish guided the CRM roadmap to launch a new packaged product model and accelerated delivery to address broader market demand.  He has more than 20 years of experience in the Capital Markets sector both on the client and software provider side.

“I’m pleased to name Manish as Tier1’s Chief Operating Officer for CRM,” said Tier1 Financial Solutions CEO, Jiro Okochi. “Manish’s capital markets industry expertise combined with his CRM experience and established product insights will guide our CRM strategy and operations, as well as support our broader Tier1 mission helping our clients in their digital transformation journey.” Manish joins Andrew Simpson, who is Chief Operating Officer of the Compliance business within Tier1 whose flagship solution is the Alessa product suite. In January, Tier1 acquired Alessa, adding the industry-recognized software to its branded product suite. The solution is used by fintech firms, banks, credit unions, money services businesses (MSBs) and casinos for fraud detection and compliance purposes.

Manish Patel COO

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